Client Communication

Our Client Communications packages provide Australian-based virtual reception and client management support for aesthetic, beauty and wellness businesses.

Whether you are a solo operator or operating across multiple locations we have a package to suit your needs.

Essentials

Full comms support, no phone

Includes:

Social media inbox management

Email inbox management

Website enquiry management

Appointment software messages

Client enquiry responses

Booking support (no phone)

Appointment confirmations and SMS follow-up

Suitable for solo operators and brands

Connected

With phone / up to 2 locations / 6 staff

Includes:

Everything in Tier 1

Dedicated phone line answered

Up to 2 locations covered

Up to 6 bookable team members

Appointment scheduling and management

Cancellation and rescheduling management

Waitlist management

Premium

With phone / up to 3 locations / 12 staff

Includes:

Everything in Tier 2

Up to 3 locations covered

Up to 12 bookable team members

VIP client management

Recall and re-engagement

Review request follow-up

Detailed monthly reporting

Because you don't need another freelancer

Why workWith Us

Because you don't need another freelancer.

You need a team of professionals who understand the ins and outs of the aesthetic industry. At Halo we are your virtual practice managers, business strategists, client care experts and aesthetic insiders who speak your language. We understand what challenges you may face running a small business and you don't have to do it alone; we will be right there next to you, working as a team so you can focus on what you love.

Take the First Step

Not sure where to start?

Download our comprehensive Halo Services & Discovery Guide and book and Discovery Call with one of our Halo Angels!

Hear From Our Halo Partners

Testimonials

Eve Armstrong, Evolve Aesthetics
"I didn't realise how much I was treading water in my small business, personal and family life until I stopped scrambling and Angels wearing Halos came along. As my business grew, I was overwhelmed by the two very different full time roles I was expected to fulfil. I had no downtime, my family suffered and I began to resent the endless after hours admin that absolutely had to be done. Burnout was closing in, I developed a genuine fear of my phone knowing I was doing half a job. Outsourcing the coordination of my time to Halo meant my calendar hours became more valuable, my down time was actually that and my clients receive an extraordinary level of pre and post treatment service. Questions and leads are followed up in such a timely and efficient manner it has grown my business with me being 100% focused on the skill I know and love, leaving the client care to angels who are exceptional at it. Halo knows the beauty and aesthetic industry, they speak the language, which meant to transition was seamless and immediately effective."
Emily Armstrong Evolve Aesthetics
Dr. Katey Goldsmith, Dr. Katey Cosmetics
"Partnering with Halo has been the best decision I've made for my business! The administration side of running a business was sucking the joy out of what was (and now is again) a fun side hustle. It now means more time with my partner and children, and less time on the phone. It has also been amazing to have the support and encouragement to do things like regular social media posts. The Angels at Halo have been wonderful at guiding me to take on unfamiliar territory, like how to implement systems that allow my business to function efficiently, meaning I can use my time more wisely. Thank you, my Halo Angels!"
Dr. Katey Goldsmith Dr. Katey Cosmetics
Bailey, Rejuvenation Gypsy
"Working with Halo Virtual Agency has been an absolute game-changer for my business. From managing all of my client communications with incredible professionalism and care, to collaborating on marketing strategies, branding, and funnel development, they've been with me every step of the way. Nicole, Kate and the team's attention to detail, creative insight, and commitment to excellence are unmatched. It's rare to find a team that combines strategic thinking with such genuine heart and dedication. They're more than just a service provider; they've become an essential part of my business family. A true gem in every sense! Thank you so much!"
Bailey Rejuvenation Gypsy
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Halo Aesthetics Agency acknowledges the Traditional Owners of the land in which we work and live, the Wurundjeri Woi-wurrung and Bunurong / Boon Wurrung peoples of the Kulin nation.  We pay our respects to Elders past, present and emerging. We recognise the First Peoples of this Nation and their ongoing cultural and spiritual connections to the lands, waters, seas, skies, and communities

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